Privacy policy
Last updated: 25 October 2026
This policy explains what information Koram collects when businesses and their customers use our service, and how we use it.
Information we collect
- WhatsApp messages sent to a business that uses Koram, including the sender's phone number, profile name, message text and any files or images, received through the official WhatsApp Business Platform.
- Business data that our business customers connect, such as product catalogues, price lists, customer lists, stock levels and orders.
- Account data for people who sign in to the Koram dashboard, such as name, email and activity logs.
How we use it
- To read orders and enquiries, match them to customers and products, and create draft sales orders.
- To send replies, confirmations and order updates on WhatsApp on behalf of the business.
- To keep an audit record of what was done and by whom.
- To keep the service secure and to fix problems.
We do not sell personal information and we do not use it for advertising.
Service providers
We use trusted providers to run the service, including Meta (WhatsApp Business Platform), Cloudflare (hosting and storage) and AI model providers for reading message text. They process data only to provide their service to us.
How long we keep data
We keep message and order records for as long as the business account is active, or as required by law. A business can ask us to delete its data at any time.
Your choices
You can ask the business you are messaging, or us, to access, correct or delete your information. You can stop messages from a business at any time by blocking it or replying STOP.
Data deletion
To request deletion of your data, contact the business you messaged or write to us through the contact details below. We will confirm and complete the request within 30 days.
Contact
Koram, India. For privacy questions, message us on WhatsApp at the business number you used to contact us.